Billuwla.com (“we”, “us”, “our”) respects the privacy of our customers and users of our website billuwla.com (“you”, “your”). This Privacy Policy explains how we collect, use, share, store and protect your personal information when you use our website and services.
We collect only the information that is reasonably necessary for our business purposes, including providing services, processing and completing orders, contacting you regarding your orders, providing customer support, and sending relevant communications.
COLLECTION OF PERSONAL INFORMATION
We may collect personal information when you voluntarily provide it to us. For example, when you purchase a product, register on our website, contact us, subscribe to communications, or use our services, we may collect:
- Name
- Gender, where provided
- Email address
- Telephone or mobile number
- Shipping address
- Billing address
- Order and transaction details
- Information provided when contacting customer support
- Other information that you voluntarily provide to us
We may use this information to process your orders, provide customer service, communicate with you, improve our website and services, and provide other services requested by you.
We may also collect general demographic, statistical and anonymous information that does not personally identify you. Such information may be used to understand user trends and improve our website, products and services.
You represent that the personal information you provide is accurate, complete and up to date and that you have the necessary rights and permissions to provide such information.
PAYMENT INFORMATION
We do not intentionally store your complete credit card information on our systems.
Payments may be processed through third-party payment service providers. Such providers may collect and process payment information in accordance with their own privacy policies, terms and security practices.
USE AND PROCESSING OF PERSONAL INFORMATION
The personal information collected by us may be used for the following purposes:
- To process and fulfil your orders and requests.
- To provide customer service and respond to enquiries and complaints.
- To communicate with you regarding your orders, account or transactions.
- To respond to your questions and provide information about our products and services.
- To customize and improve your experience on our website.
- To analyse website usage and user trends.
- To notify you about new products, services, offers and other relevant information, where permitted.
- To prevent fraud, misuse, unauthorized activity and security incidents.
- For legitimate business and administrative purposes.
- To comply with applicable laws, regulations, judicial processes and lawful government requests.
- For any other purpose reasonably connected with our business operations and permitted by applicable law.
DISCLOSURE OF PERSONAL INFORMATION
We do not rent or sell your personal information to third parties for their independent marketing purposes without your consent.
We may share your information where reasonably necessary for the purposes described in this Privacy Policy, including with:
- Payment processing service providers.
- Shipping, delivery and logistics providers.
- Website hosting and technology service providers.
- Customer support service providers.
- Analytics and advertising service providers, where applicable.
- Business partners and service providers assisting us with our operations.
- Government authorities, courts or law-enforcement agencies where required or permitted by law.
We may also disclose or transfer your personal information in connection with a merger, reorganization, acquisition, sale of assets or other transfer of all or part of our business.
We may disclose information when we reasonably believe that doing so is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or abuse, or protect the safety and security of our users and website.
COOKIES AND OTHER TECHNOLOGIES
We may use cookies and similar technologies, including pixel tags and other tracking technologies, when you visit or use our website.
Cookies may help us:
- Recognize returning visitors.
- Remember certain preferences.
- Understand how users interact with our website.
- Analyse website traffic and usage patterns.
- Improve the functionality and performance of our website.
- Improve the user-friendliness of our website.
- Provide or measure relevant advertising and promotional communications, where applicable.
Third-party service providers may also use cookies or similar technologies on our behalf.
OPT-OUT OF COOKIES
You may choose whether your web browser accepts cookies.
Most web browsers automatically accept cookies unless you change the browser settings. You may delete existing cookies or disable cookies through your browser settings.
However, disabling or rejecting certain cookies may affect the functionality of our website and may cause some features to become unavailable or not function properly.
INFORMATION PROVIDER’S RIGHTS
Subject to applicable law, you may have certain rights regarding your personal information, including the right to request access, review, correction or updating of certain information.
You may contact us at billuwalas@gmail.com to request access to, review, modification or correction of your personal information.
Where applicable, you may also withdraw your consent to the processing of your personal information.
Withdrawal of consent will generally apply prospectively and will not affect processing that was already carried out based on your previous consent, unless otherwise required by applicable law.
If certain information is necessary for us to provide a particular service, refusing to provide such information or withdrawing consent may affect our ability to provide that service.
Certain information may not be modified or deleted where retention or processing is required or permitted by applicable law, regulatory requirements, legal proceedings, fraud prevention, dispute resolution or other legitimate business purposes.
SECURITY PRACTICES AND PROCEDURES
We take reasonable security measures designed to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.
We may use third-party service providers, including providers located in or outside India, to store or process information on our behalf. We expect such service providers to maintain reasonable security measures appropriate to the nature of the information they process.
However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
We shall not be responsible for loss, damage or misuse of information resulting from circumstances beyond our reasonable control, except where otherwise required by applicable law.
PERSONAL DATA DELETION REQUESTS
Users may request deletion of their personal information by contacting us at billuwalas@gmail.com or through the Contact Us section of billuwla.com, where available.
To process a deletion request, we may require sufficient information to verify your identity and account ownership, such as your registered email address, phone number or relevant order details.
In appropriate circumstances, additional information may be requested for identity verification.
After successful verification, we will process the deletion request within a reasonable timeframe, subject to applicable laws and legitimate business requirements.
Certain information may be retained where required or permitted for:
- Legal and regulatory compliance.
- Fraud prevention and security.
- Dispute resolution.
- Accounting and financial records.
- Enforcement of agreements.
- Other legitimate business purposes.
Deletion requests generally do not apply to anonymized or non-identifiable information.
Deleting your personal information may affect our ability to provide certain services, maintain your account or provide access to historical order information.
GRIEVANCE REDRESSAL
If you have any questions, concerns, discrepancies or grievances regarding the processing of your personal information, you may contact us using the details below.
Email: billuwalas@gmail.com
We will make reasonable efforts to review and address your concerns in accordance with applicable laws.
CONTACT US
For questions, requests or concerns relating to this Privacy Policy or the handling of your personal information, please contact us:
Website: billuwla.com
Email: billuwalas@gmail.com
CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.
Any updated version of this Privacy Policy will be made available on billuwla.com.
Your continued use of the website after an updated Privacy Policy is posted may be subject to the updated Privacy Policy, to the extent permitted by applicable law.
Last Updated: September 2, 2026